Terms and Conditions

Last updated: 14 November 2026

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These terms apply to every project Buildworth carries out and to your use of this website. Each project also has its own Terms of Service (your quotation), which sets out the scope, price, payment stages and dates. If the two differ, your project Terms of Service wins. Nothing in these terms affects your legal rights as a consumer.

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PART A: TERMS OF BUSINESS

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1. Who we are. Buildworth is a trading name of Buildcon Ltd (company number 09473449), 20 Irvine Avenue, Harrow HA3 8QE. We manage and deliver your project using our own management and vetted specialist subcontractors.

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2. Quotations. Quotations are based on our site visit and the information you give us, and are valid for the period stated. Your contract starts when you sign the project Terms of Service and pay the deposit.

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3. Scope, inclusions and exclusions. We carry out only the work listed in your quotation. Where we supply basic trade-grade materials, they are functional items, not a budget, allowance or design choice. Interior design, decorative choices and electrical work beyond refitting existing fittings are not included unless the quotation says so.

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4. Price and staged payments. Each stage is paid before that stage starts. The payment schedule is a way of spreading the cost; it is not the order the work is done in. A final completion payment (usually 5-7% of the total) is due within 7 days of satisfactory completion of the agreed scope. You may pay the full amount upfront instead.

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5. Late payment. If a payment is late, we will remind you in writing. If it is still unpaid 3 working days later, we may pause work until it is paid, and recover reasonable costs caused by the delay. Unpaid invoices may be passed to a debt recovery agent and may carry interest at 8% a year above the Bank of England base rate.

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6. Deposit. The deposit secures your start date and covers our booking, scheduling and preparation costs. If you cancel after the cooling-off period, we may keep the deposit to cover the costs we have actually incurred, and will refund any balance.

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7. Cooling-off and cancellation. If you are a consumer and the contract was agreed away from our office or online, you have 14 days to cancel. If you ask us to start within those 14 days, you can still cancel, but you pay for the work done and materials ordered up to that point. After work has started or materials are ordered, cancellation may mean paying for those costs.

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8. Changes (variations). All changes must be agreed in writing through the Buildworth office. Workers on site cannot agree changes, prices or timings. Extra work, including hidden defects found once work starts, is quoted separately and paid before it begins.

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9. Materials you supply. Items you choose or supply (tiles, fittings, furniture) are outside the contract price and must be on site 48 hours before they are needed. Delays caused by late items may be charged at our daily labour rate. We will confirm whether items are suitable, but we do not guarantee other suppliers' products.

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10. Access and services. You provide clear access, parking where possible, water, electricity and lighting, and any permissions needed from neighbours. Please prepare the area by covering furniture and removing valuables; building work creates dust. We remove construction waste; general cleaning of your home is not included.

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11. Site safety. The work area is a construction site until we confirm completion in writing. For everyone's safety, you, your family, visitors, children and pets must not enter it unless we have agreed and escorted the visit. We are responsible for running the site safely under health and safety law, including CDM 2015 where it applies.

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12. Communication. All instructions, decisions and complaints go through the Buildworth office (0203 769 7057, 0782 606 1608 or info@buildworth.uk), never through workers on site.

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13. Our subcontractors. Please do not hire or approach the subcontractors we introduce for 12 months after your project. If you do, we may charge a reasonable introduction fee of 40% of the value of that work.

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14. Programme and delays. Dates are estimates. We aim to finish sooner, but timings can be affected by weather, illness, material shortages, hidden defects and late decisions or items. We will keep you updated.

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15. Quality, snagging and aftercare. We carry out all work with reasonable care and skill. Report any snags within 28 days of completion and we will put right anything that is our responsibility. We also give 24 months of aftercare support for minor repairs. This is in addition to your legal rights, not instead of them.

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16. Third-party work. If anyone other than Buildworth alters or interferes with our work, we are not responsible for resulting defects, and our aftercare will not cover the affected area.

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17. Liability. We are responsible for loss or damage we cause that was foreseeable. We are not responsible for pre-existing defects or for items left near the work area against our advice. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

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18. Photos, site boards and reviews. Unless you tell us otherwise before or during the works, we may take anonymous progress photos and videos for marketing, training and insurance, place a site board outside during the works and for 14 days after, and ask you once for a review after completion. We will only show your home to prospective clients with your permission.

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19. Your data. We use your personal data as set out in our Privacy Policy.

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20. Complaints. Tell us as soon as you are unhappy. We aim to respond within 7 working days.

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21. Law. These terms are governed by the law of England and Wales.

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PART B: WEBSITE USE

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- Information on this website, including guide prices and cost guides, is general guidance, not a quotation or professional advice. Your price is set only by a written quotation.

- All content, photos and branding on this website belong to Buildcon Ltd unless stated. Please do not copy them without permission.

- Links to other websites are for convenience; we are not responsible for their content.

- We aim to keep the website available and accurate, but cannot guarantee it will always be either.

- We may update these terms; the version shown here applies from the date above.